When you show thanks from the management association, why do you do it? Are you just saying thanks from the management association because of a long- standing habit drilled into you by your parents or do you understand that it is a sign of RESPECT? After this article, I think you will see “Thank You” in a whole different way, and you’ll understand why companies like RISE in Houston get it, thanks from the management association is incredibly powerful because it shows I respect our relationship.
Relationships with tenants/renters are built on respect and coming up with to say thanks from the management association says more value you put on these relationships. A show of thanks from the management association helps build or break the client bond.
Creative shows of thanks from the management association
We all have them, those tenants/renters that are just so perfect that you can’t help but compare every other to them. They always pay on time, call in maintenance items before they become a 911, keep the property immaculate, improve the landscaping or interior and never complain. They’ve lived in the unit forever, just model clients. Question is how can you say, “Thank You” so they know you appreciate and respect them.
Here’s a few ideas from my friends at RISE to show thanks from the management association:
- Say “Thank You” around the holidays with 10% off their December rent/HOA fees-Budget for it.
- Say “Thank You” with a gift card to a local restaurant once a year
- Say “Thank You” by upgrading something on the property (on the rental side, this can be used as a thank you when you are near the term of the lease and looking towards renewal).
- Say “Thank You” by keeping rent increases minimal; good tenants can be hard to find
- Say “Thank You” by sending cards on birthdays, anniversaries, etc.
A genuine show of thanks from the management association goes a long way, say thanks with actions
Now while all the above ideas are great and would truly be appreciated as a show of thanks from the management association, it is also important to remember that your actions speak volumes. Say “Thank You” to your tenants/renters by treating them respectfully. My father use to tell me we treat people the way we wish to be treated, it’s the Golden Rule. Trust me, in business it is most definitely the Golden Rule and if you break it often enough you’ll have nothing but coal.
When you make your tenants/renters feel important and engaged, you are saying “Thank You” and I appreciate you and our business relationship. Another great show of thanks from the management association may is engagement. Planning on changing up the pool area? Get input from your tenants/renters, let them know their voice matters.
Finally, be aware of the tempo of your community, be seen. I worked for a gentleman who said he practiced MBWA-Management by Walking Around. He knew that making people feel appreciated meant talking to them one on one and being approachable. That same gentleman also made a concerted effort to say, “Thank You” and celebrate successes with his staff, that’s why he was respected and that’s why people loved working for him. When you are engaging daily and being seen, that is a thanks from the management association that says I’m one of you and I’m here to make it the best with your help.
Want to know more about how to say thanks from the management association to your tenants/renters and business associates from people who do it every day, explore the RISE difference at www.riseamg.com or contact RISE at (713) 936-9200 or [email protected].