Facilities Management Solutions | RISE AMG

If you’re like most condos, maintenance has to be one of your main priorities. Would you be shocked to hear that it might be one of your management company’s biggest weakness? Here’s the problem.

It’s likely your condominium management company acts as a dispatcher versus a doer. When you look at Rise Association Management Group vs. the other association management companies, managing the maintenance for your property is a distraction. This might make sense when you also consider most management companies focus their growth on single-family HOAs where maintenance planning is far less of an issue.

Here is the process in which most of your maintenance is likely being handled by your current management company.

Issue comes up (usually either by the board or an owner)
Manager thumbs through their vendor network to solicit bids (first one to call back usually gets the job)
Board reviews/approves the proposal
Contractor completes the job
Board inspects/verifies work is complete

Out of those activities how many was your property manager involved with? One. All they did was play dispatch with your vendors. Where’s the value in that?

Now let’s look at the missed opportunities

We believe your management company should drive your maintenance, not the homeowners. We would be embarrassed if we’re not finding issues before you

We believe your management company should be more than just a dispatcher and the Board should expect to receive bids on time with a clear scope of work

We believe your management company should be available to supervisor projects versus blindly sending out contractor.

Lastly, we believe the Board should have someone on their side ensuring the job is done right. One of the most frustrating problems for board members is to find out a project is almost done only to discover a significant defect too late.

Proper care and management of your condominium’s facilities are critical in pushing out their lifespan. At Rise, our Facilities Management team will build out both long and short-term facilities management programs for our clients. We understand the importance of balancing deferred and preventative maintenance to ensure your property, and your wallet, can endure the test of time. More often than not condominium associations experience dire financial strain at some point in time due to poor planning and management of long-term capital expenditures. Those community associations who operate without a plan tend to spend 4x the amount of funds on repairs versus what they would have spent by implementing and following a preventative maintenance plan.

Along with providing the best association management, we’ll start by putting together a comprehensive valuation of your total physical assets. This will include current replacement costs of each building as well as the common areas. From there we will create a custom PM (Preventative Maintenance) Schedule specifically designed to protect and manage those physical assets. Once we have a maintenance plan put together we will build out unique financial dashboards to help track and highlight patterns in spending. These valuable tools will assist the Board in making important decisions on future planning and spending.

As part of our Facilities Management program, we offer a cost effective maintenance staffing model designed for both large and small condominium associations. For smaller communities it’s likely your needs justify onsite facilities maintenance but your means can’t support a full time person. We have a solution just for you. Instead of paying contractor rates for routine maintenance, we’ll can offer the use of one of our maintenance technicians for an allotment of hours/days of your choice. You’ll receive the benefit of having your own employee onsite managing your routine needs without having to pay the excessive costs of using outside contractors.

Here’s what our Facilities Management team brings to the partnership